Questions and Answers

What kind of payment options does SystemIP offer?
SystemIP offers you the option to make payments with Bitcoin, WebMoney, PayPal, Perfect Money.

How soon after placing an order can I access my server?
Since the payment server installation takes from 1 to 72 hours, depending on the country of deployment, data center and the availability of equipment ordered. If the ordered equipment is not available, you will be offered equivalent.

Does SystemIP offer emergency support during weekends?
SystemIP offers support 24 hours a day, 7 days per week. This includes weekends and outside business hours, Central European Time. To request support you can send ticket to https://www.systemip.net/support at any time.

Does SystemIP install the operating system, the applications and the software?
SystemIP installs your operating system and also supported software packages on request, including Apache, PHP, MySQL and several other basic packages. As these servers are unmanaged, we do not implement any additional software products outside of our standard service. Most customers with a dedicated server can install these packages themselves, with their own configuration and security restrictions or arrange for third party support to handle specialised software configurations.

Can I get additional IP addresses?
Please open ticket with request additional IP https://www.systemip.net/support

What is your anti-spam policy?
SystemIP has a zero-tolerance policy for unsolicited bulk e-mail and unsolicited commercial e-mail (UBE/UCE, or ‘spam’). Including such unsolicited mail from its customers, clients of its customers and/or subcontractors. SystemIP defines UBE/UCE as unsolicited broadcast or commercial e-mail that is sent to addresses that do not affirmatively and verifiability request such material from that specific sender, including but not limited to advertising, surveys, information, third-party spam, website addresses, sales and auctions.

What are Panel, Plesk and DirectAdmin?
Panel, Plesk and DirectAdmin are complete control panel solutions for shared, virtual and dedicated hosting. The control panel simplifies the management and administration of websites. Control panels automate a large number of tasks that enable administrators to reduce operating costs and the number of resources required, while increasing profitability, performance and customer satisfaction at the same time.

What is cPanel/WHM?
cPanel is the most popular control panel available for dedicated servers. It is fully supported by SystemIP and may be requested at the time of your order. cPanel provides an intuitive interface to help website owners manage their sites, while WebHost Manager (WHM) automates server management tasks for server administrators. Together, they simplifying complex server management tasks, allowing efficient server control. Supported operating systems: RedHat/CentOs, and BSD.

What is DirectAdmin?
Directadmin is an economical control panel solution, supported by SystemIP, which allows server administrators to quickly manage many tasks, including email, ftp, dns, subdomains, file manager, MySQL databases, site backup, etc. It is available for current versions of RedHat/Centos, Fedora, Debian, and BSD.

Is a control panel installed on my server?
There is no default control panel installed on your server. We offer Plesk, cPanel and DirectAdmin. For more information please open ticket https://www.systemip.net/support. New customers can request a control panel when signing up for a new server.

Can SystemIP make backups of the data on my server?
The customer is responsible for making backups of data and system configuration. We recommend all customers maintain current backups of their mission critical data and regularly test their backup restoration capabilities.

I have lost/forgotten my login details for the SystemIP. How can I request these?
If you send messages https://www.systemip.net/pwreset requesting new login details, we will send them to you as soon as possible. PLEASE NOTE! We can only send you new login details if your email address has been verified in our system.

Are there any special discounts or discounts if I pay upfront?
Yes. Please open ticket https://www.systemip.net/support